When your BMW is having mechanical issues or needs body work, you don't want to trust just any auto shop with the repairs. Specifically, you'll want to find an auto shop or dealership that specializes in BMW service. After all, BMWs are a unique breed of vehicle. As you're shopping around for the right professional to trust with your repairs, there are a few questions worth asking.
Will You Order Original Manufacturer's Parts?
This is one of the most important questions to ask any auto shop that performs BMW repairs; the last thing you want is to bring down the value of your vehicle with aftermarket parts. Yes, ordering original manufacturer's parts will mean that your repair takes a bit longer (since the parts will likely need to be shipped in), but performing repairs with OEM parts means that your car's value will be retained.
Are You Certified to Work on BMWs?
Ideally, you'll want to find a repair shop that has actually gone out of the way to get certified for BMW repairs. Most dealerships that sell BMWs will likely have this certification, though it's also possible that only individual technicians will be certified. Be sure to check for your peace of mind before handing over your car for repairs.
Will You Provide a Decent Loaner Vehicle?
You drive a BMW, and you won't want to be stuck with a clunker of a loaner car while you await on repairs to be made. Be sure to ask your repair shop what kind of loaner vehicle they can guarantee you. If you have rental car coverage through your insurance company, you may also want to call your agent, as he or she can likely help you find a repair shop that offers luxury loaner vehicles.
Can You Guarantee Your Paint Matching?
Like having aftermarket parts installed, a mismatched paint job can really detract from your BMW's resale value. This is why it's so important to find a repair shop that offers a guarantee on their paint matching if you'll be having any type of body work done on your car. Ideally, the repair shop should be able to secure touch-up paint directly from the manufacturer to ensure a match.
Taking the time to ask these key questions while shopping around for a shop you can trust with your BMW repairs can give you peace of mind and help you make a well informed decision.